Patience when problem solving

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There seems to be an error that makes things complicated.  For example the dentists appointment has to be rescheduled 3 times because somewhere in the system coverage not shown.  Funds are coming out of my pay & human resources says yes there is coverage.

This dental appointment same thing your are self pay until verified.

All kind of thoughts come to mind….not good ones.  Ok there is an error that has occured by click of mouse.  Patience to see it through…that is the challenge.  Learned skill to behave well under difficult circumstances…not easy..